Route your message correctly and you'll get a faster, better answer.
| What you need | Where to go |
|---|---|
| Start without talking to anyone | Free plan — 1,000 cookie consents/month, no card → /pricing |
| See the platform | Book a walkthrough → Contact Us |
| Sales, pricing, Enterprise, on-premise | sales@consiva.ai → Pricing |
| Product support (existing customers) | support@consiva.ai → Contact Us |
| Billing, invoices, cancellation | billing@consiva.ai → Refund & Cancellation |
| Privacy questions, or to exercise your rights | privacy@consiva.ai → Privacy Rights |
| Named privacy contact (Rule 9) | Saurabh K, Privacy Officer & Grievance Officer — saurabhk@swaransoft.com |
| Grievance | → Privacy Rights & Grievance |
| Security vulnerability | security@consiva.ai → Contact Us |
| Legal notices, IP complaints | legal@consiva.ai |
| Press | sales@consiva.ai |
Please don't send rights requests to the general form. They need the verified intake at Privacy Rights & Grievance, where the response clock starts on receipt in a system rather than in an inbox.
Business hours are 10:00 AM – 5:00 PM IST, Monday to Friday, excluding public holidays.
| Enquiry | Target |
|---|---|
| Sales and general enquiries | 1 business day |
| Privacy rights request — acknowledgement | 3 business days |
| Privacy rights request — substantive response | 30 days from identity verification |
| Grievance — acknowledgement | 3 business days |
| Grievance — substantive response | 30 days |
| Security vulnerability — acknowledgement | 3 business days |
Our 30-day rights and grievance targets are Consiva's service commitment. Rule 14(3) of the DPDP Rules sets a ceiling of a reasonable period not exceeding ninety days, so our target sits well inside the statutory limit — deliberately.
Customer support targets by plan are available via Contact Us.
Swaran Soft Support Solutions Private Limited
Consiva.ai is a product and technology platform operated by Swaran Soft Support Solutions Private Limited.
Correspondence and legal notices
Tower A, Unit No. 2, 2nd Floor, The Cityscape,
Sector-66, Golf Course Extension Road,
Gurugram, Haryana – 122102, India
Telephone: +91 9220313650
CIN: U72200DL2005PTC136405
GSTIN: 06AAJCS7515G1Z9
Ready to reach out? Use our Contact Us form, or write directly to the address for your enquiry type above.